Ownership FAQs

In most cases, yes! While our pre-loved holiday homes are already sited, you’ll usually have a choice of available plots with our brand-new homes so you can pick the perfect spot for you.

We offer a 15-year life on all our holiday homes. So, if you buy brand-new, you can enjoy it for the full 15 years. If you buy a five-year-old pre-loved model, you’ll have 10 years remaining.

All holiday homes across our parks must be insured. You can choose our block insurance policy (typically around £300 per year, depending on the value of your caravan) or your own provider, as long as coverage meets our requirements. A small admin fee applies if you opt out of our policy.

No – you’re welcome to visit as often and for as long as you like during the open season (mid-February to mid-November). Just note that your holiday home is for recreational use only and we’ll need proof of a main residential address.

Of course! You’ll receive 12 Owners’ Passes to allocate as you wish, plus six car passes. Extra guests can purchase visitor passes at your park’s reception when accompanied by a Privilege Pass holder.

Absolutely – they’re part of the family! Our parks are dog-friendly, with designed walking areas, on-site facilities and pet-friendly cafes to make their stay as fun as yours.

Yes, our holiday parks are designed with accessibility in mind and have even won awards for their disability-friendly features. They each have flat terrain, accessible venues and adapted holiday homes if needed. If you have specific needs, be sure to get in touch and our friendly team will do all they can to help.

Yes, finance for buying a static caravan can be arranged through your own trusted lender, with flexible terms generally available to suit your budget and needs.

Your site fees cover your pitch, park maintenance and access to a range of facilities, including entertainment and other exclusive benefits just for our Owners. Learn more about our Ownership fees here.

Yes – many of our Owners let out their holiday home when not in use to help cover their running costs. Find more information about subletting in our guide.

Our Ownership team is on hand seven days a week to help with any questions. Outside these hours, our 24-hour resort team is always available at each park for emergencies.

Simply contact the Ownership team or visit your park’s reception. We can arrange repairs, servicing or upgrades with our on-site maintenance partners.

We hope you stay us for many happy years, but from time to time life changes and you might choose to sell your holiday home. If you decide you want to sell, please come and speak to us and we’ll offer you the best price we can. You can also sell privately but, as on most parks, a 15% commission applies for private sales.

Our friendly Ownership team are always happy to help – whether you’re looking to buy your first caravan or need support with an existing one. Simply get in touch!